Last week, a Southwest Airlines representative provided me with exceptional customer service. I wrote a letter to Mr. Gary Kelly, the airline's CEO, to let him know what a great job one of his employees is doing and to suggest that the employee be commended for his service. I've attached the letter and am posting it on my blog because I think it is an example for all of us to remember when we are trying to serve others.
Please read the
Letter and share the story with others.